FAQ

Carpet cleaning FAQ for Logan, UT

Why should I hire a carpet cleaning service instead of renting a machine?

To keep the manufacturer warranty. Most mills have Carpet Care guidelines that call for a professional cleaning at least once every 18 months, using products, equipment, and systems with the Carpet and Rug Institute Seal of Approval. A rental box does not meet that standard — and it leaves soil and rinse water you paid to get out.

How often should carpets be professionally cleaned in Logan, UT?

As a general rule, a 12-month schedule works for most Cache Valley homes. Pets, kids, allergies, and rental turns often need more frequent visits.

What carpet-cleaning steps do you use?

We follow the IICRC S100 sequence: dry soil removal, soil suspension with preconditioning, hot water extraction, grooming, and drying — not a spray-and-vacuum pass with a rental box.

What should I do before ACDC arrives?

Pick up small items, toys, and breakables from the floor. We move furniture on request. Pets should be secured. If you have parking or gate instructions, tell us when you book.

Are your carpet-cleaning products safe for children and pets?

We use professional Bridgepoint chemistry matched to the fiber. Mild, green options are available. Tell us about sensitivities when you book so we can plan the visit.

Do you move furniture?

Yes, on request. We move typical living-room pieces so we can clean under and around them. Very heavy, fragile, or packed items stay put.

How long does a cleaning take?

A typical house is a few hours, depending on rooms, stairs, and spots. We give you a time window when you book.

How long will my carpet take to dry?

We set high-velocity air movers so most rooms are back underfoot the same day — often around 6 hours, not overnight. As a general time frame it should take no longer than 12.

Can every carpet stain be removed?

Some stains are bonded with the fiber — bleach, rust, or dye transfer. We tell you on the job what will come out and what will not.

Won’t cleaning make my carpets wear out sooner?

Soil is an abrasive. Leaving it in the pile wears the fiber. Proper extraction and rinse, done on a reasonable schedule, helps carpets last.

Do I need to be home?

Not always. Many landlords leave a lockbox. If someone needs to be there, we will say so when we schedule.

Can I book online?

Yes. Carpet, upholstery, and tile book Here https://acdccleaning.com/schedule Afternoon, weekend, windows, house cleaning, and emergencies — call (435) 554-8383.

Do you clean pet urine and pet odor?

We treat pet urine and odor as part of professional carpet cleaning when the fiber and pad allow it. Some older or heavy urine damage may need more than a standard clean — we tell you what is realistic on the job.

Do you offer commercial carpet cleaning?

Yes. We clean commercial carpet in offices, rentals, restaurants, and other Cache Valley businesses. Tell us square footage and access when you call (435) 554-8383.

Do you clean commercial carpet in North Logan, UT?

Yes. We clean commercial carpet in North Logan offices, shops, restaurants, clinics, and rental units with the same Blueline truck-mount we use on Logan homes. Family-owned since 2010. Tell us square footage, flooring type, and access hours when you call (435) 554-8383 so we can plan around your open times. We dry with air movers and set a realistic same-day return-to-use window.

Who is ACDC Cleaning and Restoration?

ACDC is a family-owned, IICRC-minded carpet cleaning and restoration company in Logan, Utah. We have been cleaning since 2005. Truck-mount extraction is our core work, with upholstery, tile and grout, windows, house cleaning, and water damage when you need it.

What are your business hours?

Monday–Friday 8:00 AM – 5:00 PM. Saturday 8:00 AM – 12:00 PM (noon). Sunday closed. Emergency water and flood cleaning is available 24/7 — call (435) 554-8383.

What phone number and address should I use in Logan?

Call (435) 554-8383. Our Logan address is 1950 N Main Street #107, Logan, UT 84341. Email acdc.cleaning@gmail.com. Book carpet, upholstery, and tile online at https://acdccleaning.com/schedule

Do you clean upholstery, tile, windows, and houses?

Yes. Besides truck-mount carpet and rugs, we clean upholstery and furniture, tile and grout, interior and exterior windows, and offer house and janitorial cleaning. Service pages are under https://acdccleaning.com/services

How should I prepare for upholstery or couch cleaning?

Clear the cushions of remote controls, blankets, and loose items. Note any pet spots, ink, or dye transfer so we can pretreat. If the piece is against a wall, leave a little walkway so we can work the sides. Microfiber, cotton, and synthetic blends are common; we match chemistry to the fabric and test a hidden spot when the label calls for it. Book upholstery online at https://acdccleaning.com/schedule or call (435) 554-8383. Same visit as carpet is fine when the schedule allows.

How do you clean tile and grout in Logan?

We scrub the grout lines, rinse, and extract so soil leaves the house instead of drying back into the joints. Sealed ceramic and porcelain respond well; natural stone needs a gentler approach — tell us the surface when you book. We do not promise a full recaulk or invent sealant warranties. Tile books online at https://acdccleaning.com/schedule, or call (435) 554-8383. Carpet and tile can run the same day when the schedule allows.

Do you handle water damage and floods?

Yes. We extract water, set drying equipment, and help with cleanup after supply-line, appliance, or weather events. Water does not wait for business hours — emergency response is 24/7 at (435) 554-8383.

What should I do after water damage in Logan?

Stop the source if you can do it safely, move people and pets out of the wet area, and call us. We extract standing water, set air movers and dehumidification when the job needs it, and clean salvageable carpet with the truck-mount. Emergency water work is 24/7 at (435) 554-8383. Most rooms are back underfoot the same day when the pad and subfloor allow it — often around 6 hours of drying. If the pad is soaked or the subfloor is wet, we say so on site instead of guessing.

How do I get a quote?

Call (435) 554-8383 with rooms, stairs, soil level, and pets if any. Or book carpet, upholstery, and tile online at https://acdccleaning.com/schedule and we confirm the job before we start.

Why does carpet look dirty again so fast?

A rental machine or a soap-heavy clean can leave residue in the pile. That film grabs new dirt. We rinse with truck-mount hot water and vacuum the soil out of the house. Light soil gets a scrub wand. Heavy lanes and pet areas get the Rotovac. Optional protector goes on only after the rinse.

Will my house smell like perfume when you leave?

No perfume cover-up. If there is a smell, it is the chemistry for that fiber, then it fades as the carpet dries. Pet odor is treated when the fiber and pad allow it. If the pad is saturated, we say so on the job instead of masking it.

Can you do a rental turnover, including paint on the carpet?

Yes. We clean rental turns in Logan and nearby Cache Valley towns. Traffic lanes and ordinary soil come out with extraction. Paint, bleach, and dye transfer often will not. We tell you on site what will come out before we promise a result.

Can carpet and tile be cleaned the same day?

Yes. Carpet, tile and grout, and upholstery can be booked on the same visit when the schedule allows. Call (435) 554-8383 if you need them together. Carpet books online. Tile books online. Afternoon, weekend, and emergency work is by phone.

Do you clean stairs?

Yes. Stairs and halls are part of a normal carpet job. Tell us the count when you book so the time window is right.

What if a spot comes back after it dries?

Some spots wick back up from the pad as the carpet dries. That is the spill returning, not new dirt. Call us. If we treated it and the fiber can still release it, we look at it again. Bleach, rust, and dye transfer will not fully leave. We will not tell you they will.

Will the price change after you see the carpet?

The quote is the price unless we find something you did not tell us about, such as heavy pet urine in the pad, stairs you did not count, or a stain that needs a second treatment. We say that before we start. We do not add a surprise fee at the door.

Can you get red wine and coffee out?

We treat red wine and coffee on the visit. They often lighten. They are not always gone.

Can you get pet urine out of the carpet?

We treat pet urine when the fiber and pad allow it. If the pad is saturated, we say so.

Will bleach, rust, and dye transfer come out?

Bleach, rust, and dye transfer will not fully come out.

Will paint come out of the carpet?

Paint often will not come out.